Have you tried to check if there is sound coming from headphones or external speakers? We also need to isolate the issue to being a hardware or software related? Have you checked for the error code 10? If you haven't please go through this support document. Have you recently made any changes on the PC before the issue started?ĭid any software app or update cause this to happen? To provide you with an accurate solution, I'll need a few more details: I’ll be delighted to assist you with this. I understand that you have issues with audio on your computer. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. We recommend you contact your PC’s manufacturer for service if it’s still under warranty.To the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers. If memory tests give you errors, it’s very possible that your RAM-at least one of the sticks-is faulty and needs to be replaced. When you’re done, you can just press the “Esc” key to exit it and restart your computer. Information about any errors will be displayed on your screen. It will keep running tests until you choose to stop it, allowing you to test how the memory behaves over a longer period of time. The tool will boot and automatically start scanning your memory, running through test after test and informing you if it finds a problem. Once you’ve created bootable media, restart your computer and tell it to boot from the USB drive you copied the memory test tool to. RELATED: How to Boot Your Computer From a Disc or USB Drive Be sure you’ve backed up any important files on the drive first. Warning: Writing the MemTest86 image to a USB drive will erase its contents. Just run the EXE file included with the download and provide a spare USB drive to create a bootable USB drive. MemTest86 provides a USB image you can copy to a USB drive. However, we’ve used MemTest86 for a long time.īoth of these are bootable, self-contained tools. If you’re looking for another option, you could also try the free and open-source MemTest86+. RELATED: How to Boot and Install Linux on a UEFI PC With Secure Boot You don’t need to pay for anything. MemTest86 is signed by Microsoft, so it will work even on systems with Secure Boot enabled. It performs a wider variety of tests and may find issues that the included Windows test won’t. The latest releases of this tool offer a paid version with more features, although the free version should do everything you need. If you’re looking for a more powerful testing tool, you can download and use MemTest86. Type “MemoryDiagnostic” into the find box and click “Find Next.” You’ll see the result displayed, as well as additional details about your RAM, at the bottom of the window.
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